Complaints and product returns

QUALITY GUARANTEE

Fé jewelry guarantees the quality of its products. The guarantor, within the guarantee period, ensures at his own expense the removal of product defects and defects resulting from inconsistencies between the actual and prescribed or declared quality characteristics of the product. In case of failure to fulfill this obligation, the guarantee provider will replace the product with a new one or refund the money. The warranty period begins on the day of sale of the product, which is entered in the warranty card and authenticated with the stamp and signature of the authorized seller. The customer loses the right to the warranty if the defect is caused by not following the instructions for use and if any repairs have been made to the product by unauthorized persons.

COMPLAINTS

Product photos are only illustrative in nature, so they may not always correspond in all details to the actual products. Due to the possibility of individual monitor settings, and differences in color perception by the human eye, etc., we cannot guarantee the complete agreement of the colors of our products with the colors that users see on their monitor screen. In such cases, the complaint is not justified. The customer also loses the right to return or complaint in cases of unauthorized processing of the product or tampering with the product by an unauthorized third party. If you received a product that you did not order or received a product with an error, please notify us at the e-mail address contact@fejewelrystore.com. The costs of returning the goods are borne by the seller only in case of poor product quality, while in other cases the return costs are borne by the buyer. Upon receipt of goods Fé Jewelry. will give a full refund or replace the damaged product. Damage caused during transport after delivery, damage due to improper use or maintenance, mechanical damage caused by the fault of the user. The deadline for returns is 14 days from the day of receipt to the address Zemunska 22/22. The customer has the right to return the product in the following cases: 1. delivery of a product that was not ordered 2. delivery of damaged products, and the damage was caused by poor handling during delivery. Complaints sent by parcel distribution must be properly packed in cardboard packaging. All claims that are improperly packed and that have visible mechanical damage during transport will not be accepted but will be returned to the sender. The customer is obliged to: - When taking over the goods, establish the completeness and physical undamaged nature of the goods - the product that is being taken over, because subsequent complaints based on the mentioned elements will not be accepted. When complaining about goods within the warranty period, the buyer is obliged to: - To contact via e-mail contact@fejewelrystore.com and arrange to send the product by courier service to the address Zemunska 22/22, Belgrade, - To fill out the following form: DOWNLOAD - To send with the product the invoice with the advertised product and the original warranty card if he received it with the product.

RETURN OF GOODS ORDERED THROUGH THE SITE

In the case of distance sales, the law establishes the right of the buyer, who is considered a consumer, to withdraw from the contract within 14 days from the day the product was delivered to him. When canceling, the customer may or may not state the reasons for canceling. Cancellation of the contract is achieved by submitting the appropriate form, which can be obtained by clicking HERE. In this case, undamaged, unworn and unused goods in their original packaging, together with the completed form, it is agreed to send the product by courier service to the address of Fé jewelry store by email contact@fejewelrystore.com. When returning items for a refund or exchange in this manner, you must pay the appropriate shipping charges.

REFUND IN CASE OF TERMINATION OF CONTRACT AND RETURN OF GOODS

In the event that a refund is made due to a valid complaint within the warranty period and/or termination of the contract by the customer within the prescribed period, the procedure is as follows: - If the customer paid by card, the funds are returned to his card - we send a request to the bank and return the funds according to their procedure - If he paid by cash on delivery or through an account, the customer must provide us with the number of his bank or post office current account and we will return the funds to his account.

CONSENT AND CHANGES TO TERMS

Using our services implies the user's agreement with everything stated on this page. Fé jewelry undertakes to comply with all of the above, and all changes to the conditions will be published on the website.